Brewster Rockit by Tim Rickard for May 25, 2022

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    jasonsnakelover  2 months ago

    One time I got to be caller number 5.

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    Alabama Al  2 months ago

    Called an airline’s 24-hours service desk number some months ago. I was calling in the early morning (about 3:00 am, Central time) thinking I could get a quicker connection. Was told that the projected wait time was 15 minutes. Approximately 165 minutes (2.75 hours) later I finally got an service assistant.

    I commented that I thought I could get quicker service calling outside the busy hours in the daytime. The assistant told me that the service center only has about 20% of the number of assistants at 3:00 am than they do at 3:00 pm, so it actually could be a lot slower early morning than at “peak times.”

    Joke on me, huh?

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    donlackie  2 months ago

    Not too important or we would hire more people to man the phones, but since you are accustomed to waiting, Lila and Boyd will have to do.

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    chuckcork1  2 months ago

    Ringing up one place recently, my call was so important to them it took 3 minutes to get through the automated messages (which were repeated numerous times) to the point where I could ‘select one of the following options’.


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    Meg O' My Heart  2 months ago

    Every call starts with two lies… “your call is important to us” and “our menu has changed so listen to all ten ambiguous options and then select the wrong one.”

    And then they wonder why people are angry when someone does get on the line. I feel for those poor slobs who can’t find better jobs.

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    Doug K  2 months ago

    They forgot the “Have a good day.” part.

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    geese28  2 months ago

    At least they’re honest

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    OldDoug Premium Member 2 months ago

    Writing a letter to the CEO with copies to a few US Senators and consumer watch reporters at local TV stations takes fat less time.

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    freewaydog  2 months ago

    Hey, at least it’s an honest automated answer!

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    tripwire45  2 months ago

    At least they tell Pam the truth.

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    bikamper  2 months ago

    I have to call American Airlines once in awhile for some things I can’t do online. Usually, I’m told there is a XX wait time and I can request a callback without losing my place in line. Better than being on hold for two hours and I usually get the callback in less time than stated. I’d rather have a human at the start but this is acceptable.

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    blakerl  2 months ago

    That was Microsoft’s Bhopal India call center.

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    kaffekup   2 months ago

    “Or if you’d rather, we can call you back at this number. But it will be so long, you’ll have forgotten that you’re expecting a call back and you’ll send it to the spam filter. Your choice.”

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    royq27  2 months ago

    this is not a comic strip, this is reality.

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    mistercatworks  2 months ago

    I tried to call the Employment Development Department in California. Every time I call, I’m told there are so many people waiting I cannot even get in the queue. $22 Billion dollar budget surplus but NOOOOO cannot answer the phone for disabled people. WTH?

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    David Huie Green-HavePityOnOthersYouWillNeedItToo  2 months ago

    There is safety in distance, but is it possible to be far enough from Pam to be safe?

    What kind of fool finds out?

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    fencie  2 months ago

    My dream is to be Seven of Nine.

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    cuzinron47  2 months ago

    And she calling to get an appointment with anger management.

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    StoicLion1973  2 months ago

    Pam’s anger is justified….

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    paullp Premium Member 2 months ago

    Did somebody program an “honesty subroutine” into this system? If so, it needs a little tweaking.

    My other suspicion is that the programmer was planning to head for the hills, and decided to play a joke — or get revenge — on the company before departing.

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    Doug K  2 months ago

    What about the survey where you get to express how you felt about how your call was handled?

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    Bilan  2 months ago

    Your call is important to us . . . because when you hang up in frustration, it’s recorded as a very short customer support call. That looks great in our metrics.

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    The Orange Mailman  2 months ago

    Customer Service is a lost art.

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    eddi_tbh  2 months ago

    The sound of teeth grinding always makes my fur frizz.

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    norphos  2 months ago

    This looks like a job for Irritable Belle!

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    Retired engineer  2 months ago

    I once called a manufacturer looking for replacement parts for my RV outside rear view mirror. The greeting said “if you are over 65, press 2. Otherwise, press 1”. I had no idea why my age mattered toward buying spare parts, but I dutifully pressed 2. I was immediately put into a different queue where they tried to sell me a life-alert bracelet. Needless to say, I was pissed. I need a part for a mirror, not to talk to Vince to sell me a Shamwow.

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    bakana  2 months ago

    She’s getting the same “Customer Service” rep that Lemont gets over in Candorville.

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    knottytippet  2 months ago

    Paying an employee costs us money; YOUR time is free. To us.

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