I lost my long time hairdresser four years ago (hurt her shoulders and had to give it up) and I have gone through 5 hairdressers since then. At first I think it was my inability to explain how my hair was supposed to look (my hairdresser just knew) and then with pictures I still got a totally different haircut than what I asked for. My hair is waaaaaay shorter now than I really want it. I gave some 2nd and 3rd chances, but I’m on the hunt again. I’ll just have to wait a few months for it to grow out. So her offering a free haircut is like finding a bug in a cookie and them sending you a box to make up for it.